Book Manual
9 Good Reasons To Have An Online Booking System
The Internet is here to stay, and many businesses have made their first leap to the Internet with a web site, and many are now moving forwards using the Internet, not only as an advertising and promotion platform, but as an active business platform.
The great thing about the Internet is that it can be used as the great equalizer for small and mid-sized businesses.
The smallest Bed and Breakfast can today have as great a web presence as the largest 5 star hotels through their web site.
Whether your site is for yacht charters, horse riding classes, or anything else, if your products and services can be booked, reserved or rented, you may want to try to make the web site work for your business all year round.
You may have asked yourself why so many small businesses are so interested in getting an online reservation system on their web site.
Here are 9 good reasons why!
1. Open 24/7 to receive reservations
Many customers surf the Internet outside of business hours and they are more likely to make reservations on the spot that trying to remember to call back the next day.
Statistics show that more and more bookings today are made during the evening at home online. The reasons for this are two fold. Firstly, many companies now monitor and control Internet access in the workplace, and secondly, nearly every home today has an Internet connection and a PC or laptop.
If your normal business hours are 9 to 5, then you have no one to take bookings after 17:00, and this is when we now know most online bookings occur.
An Online booking system allows you to receive booking 24 hours a day; therefore, your “booking service” is always open.
2. Commission Free
Whether you are paying for direct advertising, or paying a commission for bookings through booking portals, in either case, you are paying a portion of your income to these sources. If you have an online booking system on your own website, you have then cut out the middleman. Another important point when using commissioned portals is that your business is promoting them as much as they are promoting you, and with the Internet, you might as well just focus on promoting your own business.
3. It’s simply good customer service
When we speak about online bookings here, we are not talking about a contact form. A contact form does not provide your customers with a clear view of your availability. A contact form does not allow your customers to book directly and pay and get confirmed automatically.
A proper online booking system must, at the least be able to perform these two tasks as they are core to providing good customer service.
4. Minimize your workload
If you are not using an online booking system today, then you may still be processing all your bookings manually. A good online booking system will handle all the aspects of the booking. It must, at a minimum, do the following:
- Automatically ensure that bookings can only be received when you have availability
- Get ALL the information required during the booking process so you don’t have to waste time asking for more information
- Send out an automated email to the booking party as a confirmation of the booking
- Automatically update your availability when the booking has been processed
A good booking system will do all this.
Also make sure your booking system doesn’t just handle the online bookings, but handles email, phone and walk-in bookings as well.
5. All your customer data in a structured system
If you use a good online booking system which also handles the walk-in, email and phone bookings, then you will have all your previous customers data in a structured system. This is important today as it allows you to market yourself to your previous customers. This customer list is often one of your best-valued resources in a business, and you want this data both accessible and structured.
6. Up selling
This is not just the domain of large companies.
When a customer is booking a car or an apartment for their holidays, its very common to have “extras” that the customer can choose. For apartment rentals it might be a welcome basket, for a car rental company, it may be a GPS system.
Your booking system should allow for the easy addition of “extras” so that you offer your customers all your great features and options.
7. Discount Codes
Discount codes are a great way to market your business in either off-season, or when you have some last spots available. Make sure your online booking system can support discount codes.
WebReserv makes it easy to download email addresses from previous customers so you can send them a “come back” discount code. The post-visit email is great for this.
8. Clear and Simple Overview
Your online booking system should have at least one screen where you can see your availability very quickly and clearly. This removes the need for the old paper book, and allows your reception staff to easily see whether you have availability or not.
9. Online payments
For the fully comprehensive business, you may want to integrate an automatic payment system. With this in place, you reduce manual workload even more, and you provide your customers with a complete easy and safe way to both book and pay for your offerings
There are of course even more advantages, but the above list should at least get you thinking about whether you should have an online booking engine or not.
WebReserv was founded in 2004 and provides all the above features and more.
The WebReserv booking and reservation system consists of a comprehensive back office reservation management system to handle all aspects of bookings, including, online, email, phone and walk-in bookings.
It includes automated emails, custom fields to handle extras, discount codes, reporting and many more features.
The WebReserv booking widget is then placed on your web site, and handles your online booking 24/7.
You can create a free account with WebReserv to try the system and upgrade if you need more features.
Other reading for small business owners:
Best Practices – http://www.webreserv.eu/articles/200909070858
10 Tips to get more online bookings – http://www.webreserv.eu/articles/20060613
About the Author
www.WebReserv.eu is a complete online booking and scheduling system for small and medium businesses.
Review on Iman Book Of Color, Bobbi Brown’s Makeup Manual, and Sephora’s Guide To Makeup!
|
|
1999 Suzuki SQ625 Service Repair Manual Book $95.00 |
|
|
1964 chevrolet corvair shop manual supplement book $2.99 |
|
|
1972 CHEVELLE OWNER’S MANUAL / GOOD ORIGINAL GUIDE BOOK!!! $22.50 |
|
|
1957 FORD TRUCK SHOP BOOK / SHOP MANUAL / ORIGINAL!!! $42.50 |
|
|
Line 6 POD xt Owner’s Manual Pilot’s Handbook Guide – BOOK ONLY $1.99 |
|
|
1954 – 1959 GM CARTER ROCHESTER CARBURETORS SERVICE PARTS MANUAL BOOK LOADED!!! $124.99 |
|
|
Open Water Diver Manual Edition: First, Scuba Schools International, Good Book $1.56 |
|
|
1996 Chevrolet Lumina Minivan Service Manual Book 1 $31.99 |
|
|
VW Golf / GTI (1998) Owners Manual drivers hand book $29.90 |
|
|
1959 CHEVROLET TRUCK OWNER’S MANUAL / ORIGINAL GUIDE BOOK!!! $22.50 |
|
|
1960 PLYMOUTH SHOP MANUAL / ORIGINAL MOPAR SHOP BOOK / ALSO FOR 1961 $42.50 |
|
|
07 2007 HONDA PILOT OWNER’S MANUAL BOOK SET OEM $34.76 |
|
|
iWork ‘09: The Missing Manual, Josh Clark, Clark Josh, New Book $30.28 |
|
|
1959 FORD CAR OWNER’S MANUAL / NICE ORIGINAL GUIDE BOOK $22.50 |
|
|
1992 Porsche Up-fixin Repair Manual Book 356 914 911 Carrera 930 Turbo 928 968 $24.95 |
|
|
1992 Infiniti M30 Original Dealer Shop Service Manual Repair Book $49.95 |
|
|
1991 Infiniti Q45 Original Dealer Shop Service Manual Repair Book $59.95 |
|
|
1991 Infiniti G20 Original Dealer Shop Service Manual Repair Book $36.95 |
|
|
1996 97 98 Porsche Up-fixin der Repair Manual Book 356 914 911 993 Carrera 4S $26.95 |
|
|
1996 Chevrolet Lumina Monte Carlo Service Manual Book 2 $33.99 |
|
|
1963 PONTIAC BODY SHOP MANUAL / BOOK / ORIGINAL! $34.50 |
|
|
Ford A62 A64 A66 Wheel Loader Tractor Operator’s Owner’s Book Manual $34.95 |
|
|
1998 / CHEVROLET / GMC / MOTOR HOME SHOP MANUAL SET / ORIGINAL G.M. BOOKS $29.50 |
|
|
NES NINTENDO NINJA GAIDEN INSTRUCTION BOOK MANUAL ONLY TECMO 1989 HTF $9.50 |
|
|
1964 PONTIAC BODY SHOP MANUAL / BOOK / NICE ORIGINAL!!! $44.50 |
|
|
1997 / CHEVROLET / GMC / FRONT ENGINE MOTOR HOME SHOP MANUAL SET / ORIG BOOKS $29.50 |
|
|
1998 / CHEVROLET / GMC / FRONT ENGINE MOTOR HOME SHOP MANUAL SET / ORIG BOOKS $32.50 |
|
|
1975-1976 FORD / LINCOLN / MERCURY SHOP MANUAL SET / SHOP BOOK SET / NICE ORIG $47.50 |
|
|
1994 94 Pontiac Sunbird Service Manual Book 1 $33.99 |
|
|
Boy Scouts “How to Book” for Cub Scout Leaders Manual Crafts Ideas Den Pack $5.50 |
|
|
UAW FORD LOCK OUT TRAINING MANUAL BOOK ENERGY PROGRAM $4.99 |
|
|
1962 62 CAT Caterpillar D8 Tractor Parts Manual Book $34.00 |
|
|
1994 94 Pontiac Grand Am Service Manual Book 1 $33.99 |
|
|
2000-2009 Suzuki DRZ400 DRZ 400 CLYMER REPAIR MANUAL $19.95 |
|
|
1996 Lords of the Realm II 2 video game PC INSTRUCTION BOOK MANUAL ONLY $0.99 |
|
|
2006 BMW M5 Owner’s Service & Warranty Book M-5 E60 Sedan Information Manual $15.95 |
|
|
Ortho Home Improvement Encyclopedia Home Repair Remodeling ~6~ HB Books Manuals $9.99 |
|
|
NISSAN RL4RO1A TRANSAXLE ATSG TRANSMISSION REBUILD SERVICE MANUAL BOOK RL4R01A $27.99 |
|
|
1956-1963 STUDEBAKER TRUCK SHOP MANUAL / ORIGINAL 2E-8E SERIES BOOK 62 61 60 59+ $74.50 |
|
|
New Holland 12HS 14HS 16HS 18HS Header Service Repair Shop Manual Book NH $23.95 |
|
|
1994 Chevrolet Camaro Firebird Service Manual Book 2 $39.99 |
|
|
1987 DODGE SHADOW / PLYMOUTH SUNDANCE / SHOP MANUAL / SHOP BOOK / ORIGINAL $29.50 |
|
|
02 2002 FORD EXPLORER OWNER MANUAL BOOK SET WITH CASE OEM ORIGINAL VU $26.09 |
|
|
03 2003 FORD ESCAPE OWNER MANUAL BOOK SET WITH CASE OEM ORIGINAL VU $26.09 |
|
|
Komatsu PC50UU-2 Operation/Maintenance Manual shop book $129.95 |
|
|
1957 CHEVROLET TRUCK SHOP BOOK / SHOP MANUAL / ORIGINAL $44.50 |
|
|
1998 CHEVROLET LUMINA MONTE CARLO SHOP MANUAL SET ORIGINAL G.M. BOOKS!! $39.50 |
|
|
1957 PONTIAC HYDRA-MATIC TRANSMISSION SHOP MANUAL / ORIGINAL HYDRAMATIC BOOK $32.50 |
|
|
1959 PONTIAC AIR CONDITONING / HEATING / VENTILATION SHOP MANUAL / ORIGINAL BOOK $32.50 |
|
|
ATON navaid Lighthouse Management Training Book Manual $7.95 |
|
|
1989-1992 FORD PROBE SHOP MANUAL 91 90 + CHILTONS SERVICE BOOK $17.99 |
|
|
Concrete Brick Laying Bricklayer Training Book Manual $7.95 |
|
|
1980 PLYMOUTH CHRYSLER DODGE SHOP MANUAL ORIGINAL MOPAR SERVICE BOOK!! $37.50 |
|
|
1959 59 CAT Caterpillar DW21 Tractor Parts Manual Book $34.00 |
|
|
Construction Building DIY Training Manual Book Course on CD $7.95 |
|
|
Dam Design and Construction Training Book Manual Course $7.95 |
|
|
Dental Radiography X-Ray Manual Training Book Course $7.95 |
|
|
1962-1977 CHEVROLET NOVA SHOP MANUAL 66 67 68 69 70 71 72 73 74 75 76 MODEL BOOK $17.50 |
|
|
1956 CHEVROLET CAR SHOP MANUAL / SHOP BOOK / NEW!!! $22.50 |
|
|
1959 PONTIAC HYDRA-MATIC TRANSMISSION SHOP MANUAL / ORIGINAL HYDRAMATIC BOOK $32.50 |
|
|
1963 CADILLAC SHOP MANUAL / SHOP BOOK / ORIGINAL!! $49.50 |
|
|
Manual Hot Glue Book Binding Binder Machine US1 $565.00 |
|
|
02 2002 LEXUS RX300 RX 300 SUV OWNER MANUAL BOOK OEM @ FREE SHIPPING $26.09 |
|
|
1987 DODGE VAN / SHOP MANUAL / SHOP BOOK / ORIGINAL $34.50 |
|
|
General Zoology Laboratory Manual, Charles F. Lytle, Acceptable Book $7.75 |
|
|
08 2008 TOYOTA HIGHLANDER OWNER’S MANUAL BOOK OEM GENUINE $26.09 |
|
|
1967 CHEVROLET TRUCK OWNER’S MANUAL SET / ORIGINAL GUIDE BOOK SET!!! $27.50 |
|
|
1986 CHEVROLET S10 TRUCK OWNER’S MANUAL / ORIGINAL S-10 GUIDE BOOK!!! $12.99 |
|
|
1981 DODGE SPORTSMAN VAN / PLYMOUTH VOYAGER SHOP MANUAL / SHOP BOOK / ORIGINAL $34.50 |
|
|
1993-1997 FORD / CHEVY / PONTIAC/ LINCOLN / DODGE++ DOMESTIC SHOP MANUAL BOOK $34.50 |
|
|
2008 08 NISSAN XTERRA OWNER’S MANUAL BOOK SET OEM SUV $30.41 |
|
|
1981 CHEVROLET BLAZER / SUBURBAN / OWNER’S MANUAL / GUIDE BOOK / ORIGINAL!!! $16.50 |
|
|
1969-1978 Honda CB750 CB 750 K F Four HAYNES REPAIR MANUAL $17.95 |
|
|
1993 93 ES300 LEXUS OWNERS MANUAL BOOK BOOKLET SET OEM $29.99 |
|
|
1967 FORD AND MERCURY SHOP MANUAL / BOOK / ORIGINAL!!! $47.50 |
|
|
1980 CHEVROLET VAN OWNER’S MANUAL / ORIGINAL GUIDE BOOK! $14.99 |
|
|
1992 GMC Sonoma Jimmy Shop Service Repair Manual Book $55.00 |
|
|
1982 PLYMOUTH CHRYSLER DODGE SHOP MANUAL SET ORIGINAL MOPAR SERVICE BOOKS!! $37.50 |
|
|
1990 Lhasa Apsos Dog Pup Puppy Pet Owner Manual Book $15.00 |
|
|
1955 FORD CAR & T-BIRD SHOP BOOK / ORIGINAL MANUAL!! $44.50 |
|
|
1966 DODGE DART OWNERS MANUAL ORIGINAL GLOVE BOX BOOK $23.99 |
|
|
1984 CADILLAC SHOP MANUAL ORIGINAL SERVICE BOOK RARE NR $49.99 |
|
|
1969 CHRYSLER SERVICE MANUAL SHOP BOOK ORIGINAL RARE NR $44.99 |
|
|
1947 CHEVY OWNERS MANUAL ORIGINAL GLOVE BOX BOOK RARE!! $19.99 |
|
|
1951 52? DODGE OWNERS MANUAL ORIGINAL GLOVEBOX BOOK SET $34.99 |
|
|
1951 BUICK SHOP MANUAL ORIGINAL SERVICE BOOK NR RARE!!! $43.99 |
|
|
1986-1990 TRUCK SERVICE MANUAL SHOP BOOK CHEVY FORD DODGE 89 88 87 TOYOTA NISSAN $34.99 |
|
|
1975 FORD GRANADA OWNERS MANUAL ORIGINAL GLOVEBOX BOOK $9.99 |
|
|
1985 PLYMOUTH RELIANT OWNERS MANUAL SET BOOK ORIGINAL BOOK $12.99 |
|
|
1959 MERCURY SHOP MANUAL ORIGINAL SERVICE BOOK NICE NR $44.99 |
|
|
1969 CADILLAC SHOP MANUAL ORIGINAL SERVICE BOOK RARE NR $47.50 |
|
|
1974 MERCEDES BENZ 450 OWNERS MANUAL ORIGINAL RARE BOOK $29.99 |
|
|
1989 CHEVY TRUCK C/K SERIES SHOP MANUAL SERVICE BOOK NR $49.99 |
|
|
1944 1945 GMC SHOP MANUAL ORIGINAL RARE SERVICE BOOK $44.99 |
|
|
1968 BUICK SHOP MANUAL ORIGINAL CHASSIS SERVICE BOOK NR $44.99 |
|
|
1979 THRU 1993 FORD MUSTANG MERCURY CAPRI SHOP MANUAL SERVICE BOOK $19.99 |
|
|
1961 FORD TRUCK SHOP MANUAL ORIGINAL TRUCK SERVICE BOOK $44.99 |
|
|
1950 CADILLAC SHOP MANUAL ORIGINAL SERVICE BOOK RARE NR $59.99 |
|
|
1978 FORD TRUCK SHOP MANUAL SET + EXTRA SERVICE BOOKS $99.99 |
|
|
2000 SUZUKI SWIFT SERVICE MANUAL SET SHOP BOOKS 1300 NR $99.99 |